Refund Policy 退款政策

Effective Date 生效日期: [5-27-2025]

JINGYIMAMA LLC is committed to delivering high-quality bilingual and bicultural services. Please review our refund policy carefully before making a purchase or booking.
JINGYIMAMA 有限责任公司致力于提供高质量的双语双文化服务。请在购买或预约前仔细阅读以下退款政策。

1. Language Services (Interpretation & Translation)

1. 语言服务（口译与笔译）

• Non-refundable once service is delivered.
  服务一经完成，不可退款。

• Cancellations must be made at least 24 hours in advance for a full refund.
  若需取消，须在服务开始前至少24小时通知方可全额退款。

• Same-day cancellations are non-refundable.
  当天取消服务将不予退款。

2. Courses, Workshops, and Cultural Training Programs

2. 课程、工作坊与文化培训

• Refunds available within 7 days of purchase if no sessions have been attended.
  若在购买后7天内未参加任何课程，可申请退款。

• No refunds after the first class/session.
  一旦参加课程或讲座，将不再退款。

• Session rescheduling requests must be made at least 24 hours in advance.
  若需改期，请至少提前24小时申请。

3. Digital Products (eBooks, Downloads, Videos)

3. 数字产品（电子书、下载内容、视频课程）

• All digital product sales are final and non-refundable.
  所有数字产品一经购买，不可退款。

• Please contact us if you experience download issues.
  如有下载问题，请及时联系我们协助解决。

4. Special Cases

4. 特殊情况

• Refunds may be considered for service interruptions caused by JINGYIMAMA (e.g., technical failures, scheduling errors).
  因本公司原因导致服务中断（如技术故障、排期错误），我们将视情况予以退款或补偿。

• Each case will be reviewed individually.
  特殊退款申请将逐一审核处理。

5. How to Request a Refund

5. 如何申请退款

Email us at info@jingyimama.com with your name, service details, and reason for the request.
请发送邮件至jingyirun@gmail.com，提供姓名、服务详情及退款理由。

6. Processing Time

6. 退款处理时间

Approved refunds will be processed within 5–10 business days.
退款获批后，将在5至10个工作日内原路退还。